Lighting Warranty Claim

Please complete this form to report a warranty issue involving lighting equipment supplied or installed by Greener Solutions.

Submitting this form does not automatically confirm warranty coverage. Our team will review the equipment information, installation details, photos, and reported issue before determining the next steps.

For electrical hazards, smoke, sparks, burning smells, or other immediate safety concerns, turn off the affected circuit when safe to do so and contact the building's qualified electrician or emergency service provider.

Client's Contact Name *

Client's Email Address *

Client's Phone Number *

Property or building name & address *

Does your company require a Purchase Order (PO) for invoicing? *YesNoIf not, please confirm pricing approval via email.

Was the lighting supplied or installed by Greener Solutions?Supplied and installed by Greener SolutionsSupplied by Greener Solutions but installed by another contractorInstalled by Greener Solutions but supplied by another companyOther

If Other, please describe

Has any other contractor worked on the lighting since installation?YesNoUnsure

Fixture description or product model number *Examples: Pot lights, high bay fixtures, 4-foot strip lighting, LEDs, etc.

Upload photos of the affected lighting. *

Fixture Overview: Full-shot showing the entire fixture, plus a separate shot showing its location in the room.
Context & Environment: Long-shot capturing ambient lighting, room layout, and floor clearance.
Fixture Details: Close-up of the manufacturer label/specifications, and a close-up of the specific damage or issue.
Operational Proof: Photo or short video clip demonstrating flickering or intermittent operation.

Upload up to 5 supported files. Max 100 MB per file.

Do you have a lift to access the fixture? *YesNo

Equipment location within the building *Examples: Parking garage, hallway, stairwell, mechanical room, exterior, office, lobby, residential unit, common area.

If Other, please describe the problem

How many fixtures or lighting products are affected? *

Is the problem constant or intermittent?ConstantIntermittentOnly happens at certain timesOther

If Other, please describe when the problem occurs

Please confirm the following:

Privacy notice

By submitting this form, you consent to Greener Solutions collecting and using the information and files provided to assess and respond to your warranty claim. Please do not include passwords or unnecessary personal information.